BillRun Cloud

FAQ

Who is BillRun suitable for ?

MVNO/MVNEs, VoIP providers, hosting, fleet management, digital businesses and SMBs.
Actually - Anyone who wants to have a Billing System for Subscriptions that is sophisticated and innovative with advanced architecture utilizing state-of-the-art technologies, yet simple, affordable, flexible and providing rich functionality and scaling out capability.

Where can I find a User Guide?

User Guide can be download here.

How can I connect to the Service ?

Simply register and create an account/tenant through BillRun’s web site at: https://billrun.com/ or directly on the registration page: https://billrun.com/billrun-cloud-registration.

Is there a trial period to experience the application’s capabilities ?

Yes, you can use all BillRun's functionalities except invoicing and usage of payment gateways. In order to enjoy usage of invoices and payment gateways, you will have to register as a paying customer.
Just register and create an account/tenant through BillRun’s web site at: https://billrun.com/ or directly on the self-registration page: https://billrun.com/billrun-cloud-registration.

Who can I contact for support ?

Our support team is available to address any issue you may have regarding the application. Whether you have a new feature request, problem, question, need assistance or would just like to share your thoughts about our application and service - don’t hesitate to email us: This email address is being protected from spambots. You need JavaScript enabled to view it..

Can I connect through 3rd party ?

BillRun has a variety of APIs, which can be used by and integrated with any 3rd party system.

Is it possible to add new features or requirements ?

At BillRun, we believe that everything is possible.
Please send a detailed description of your request to our support team at: This email address is being protected from spambots. You need JavaScript enabled to view it..
We’ll do our best to integrate your new feature request into the system according to feasibility.

Does BillRun Cloud support real-time Billing ?

Yes. BillRun Cloud application fully supports real time billing.

Does BillRun Cloud support Pre-Paid Billing ?

Yes. BillRun Cloud application fully supports Pre-Paid billing.

Can I export my data from BillRun ?

Contact our support team at: This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I cancel my account ?

Contact our support team at: This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I receive payments ? Does Billrun settle the money ?

Payments to your company can be generated, transacted and collected through BillRun Cloud. In order for BillRun Cloud to be your payment arm, you will need to define an extension that will be used by BillRun to collect your funds. This extension could be a payment gateway, PayPal or a Credit Card Terminal that will be used by BillRun. The list of Payment Gateways BillRun is connected to, can be found in the following available payment gateways list. In order to use one of the payment gateways, PayPal or Credit Cards, your company will have to have an account with the payment gateway provider, PayPal or Credit Card issuer. As part of your account setup, you will have to provide the account details for the payment gateway, PayPal Merchant account or Credit Card Merchant account. Once you key in the account details, BillRun will check the validity of your account and will inform you whether the link to your account was established and you can start receiving payments. The BillRun Cloud charge for such transactions will be 0.5% in addition to all other charges paid directly by you to the payment gateway provider.

Do you have downtime ?

BillRun Cloud, a SaaS (Software as a Service) has planned down time periods. These periods are scheduled ahead of time and customers are notified a week in advance. Planned downtimes (PDT) will be over the weekend in order to minimize impact on customers. These PDT periods usually last several hours.
In cases where the system is not performing properly and there is a need to reboot the whole billing system, several minutes notice will be sent to the company’s admin user, asking the admin to log-out and verify that all other company users do so as well. This type of downtime should only last a few minutes.

What are the available payment gateways ?

The list of Payment Gateways BillRun is connected to, can be found in the following available payment gateways list. In order to use a payment gateway, your company will have to have an account with the payment gateway provider. As part of the setup of your account, you will have to provide account details for the payment gateway

Are there payment gateway fees ?

BillRun Cloud charges 0.5% for such transactions in addition to all other charges paid directly by you to the payment gateway provider.

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